Terms & Conditions

Bomboniere by Manancourt - Terms & Conditions

1. Ready Made Orders are not returnable. However if a wedding or event is cancelled 8 weeks before the wedding date or date of order asked for and the order has not been sent out yet 1/2 the amount will be refunded. Negotiations after these dates will not be entered into.

2. We cannot accept responsibility of colour or texture variations of materials.

3. Periodically lines may be discontinued and we reserve the right to alter designs and prices.

4. No returns will be accepted arising from an error on the part of the buyer unless at our discretion.

5. Error or change of minds made by customers on make your own goods will be charged a small handling fee of 20 % if goods are returned. Returns must notify us before returning items. Replacement goods will require further postage payment. Please note we do not take any Sugared Almonds, Chocolates or sweets back on returns.

6. Please email or telephone before ANY item is returned. Claims on shortages and damage must be made within 5 days. No refunds can be made on used goods opened packets or incorrect numbers on made up Bomboniere. Returned goods on Make your Own items must be made within 2 weeks after this date it will be at our discretion.

7. With make your own orders and accessories we will try to send out within 2 - 5 days unless we are out of stock  which we will notify you.

8. Ready made designs are sent approx. four to six weeks before your wedding unless an earlier or later date is agreed. 

9. While we try to get orders out as soon as possible at busy periods we will priorities by dates of events, so please help us by stating Wedding/Christening Dates etc.

10. Please enclose telephone number or email address as it is amazing the number of details that are missed off order forms.

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All orders are sent out by recorded delivery or my hermes. Your delivery will require a signature so please send to a works address if not in during the day.

12.Deliveries that are returned to us as there was no one in to receive the order or have not been collected from local delivery offices will have to have further postage paid for us to return the items to you

 

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